Privacy Policy
Aester & Pearl is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Information we collect and how we use it
Personal Information is information or an opinion that identifies an individual. Aester & Pearl may collect names, addresses, email addresses, phone numbers and location data. We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. When you visit the Aester & Pearl website, make a purchase via the Aester & Pearl website, or message us through email or social media for assistance or information about our products and/or services, you are acknowledging and consenting to our collection, use, and disclosure of Personal Information. We may also use Personal Information for secondary purposes related or ancillary to the primary purposes which could include but is not limited to the following:
To process and fulfill your order, including communicating with you about its status and delivery
To provide product or service information upon your request
The date and time you visited the Aester & Pearl website
Administer and manage the services we provide you
To third-party service providers that aid us with the fulfillment of your order, including PayPal and Stripe
For reporting purposes, or compliance in line with our legal obligations
To prevent fraud against yourself, Aester & Pearl, or a third party
To seek feedback about our products and/or services you have purchased through means of a product review
To improve our website
Aester & Pearl does not collect sensitive information. We don’t guarantee website links or policy of authorised third parties. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Aester & Pearl will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This policy may be updated at any time and can be found on our website.
Privacy Policy Complaints and Enquiries
Contact Aester & Pearl via mail or email if you have questions or concerns about our privacy policy.
PO Box 6799 Upper Mount Gravatt QLD 4122
privacy@aesterandpearl.com.au